We Train To Serve Our Customers

Our Customer Satisfaction Specialist Lyla Moody recently traveled to San Antonio, TX for a training with Essendant to learn more about our vast product selection. Read about her experience below.

 

lyla moodyWow! I had a great time at my recent training and boot camp with Essendant, the company we use for everyday items for office break rooms, lavatories, and janitorial supplies. Essendant provides AMO with the “Wal-Mart” store brands of all these products but saves our customers tons of money on the exact same ingredients as the top manufacturers. Who knew we were selling so much more than office supplies? This training provided me the knowledge and tools to share this information with all of our current customers.

 

Who knew we were selling so much more than office supplies?

 

We already provide our customers with low-cost office supplies– it only makes sense to have them save on everything else, too. Side note: I DO love my job…. saving people money and providing them with our “one of the family” customer service makes me so happy! (Have you read our customer service bill of rights?)

 

vendors AMO
Some of the leading brands that we carry at AMO

 

This boot camp introduced us to many leading brand manufacturers and they taught me more than what the “average person” knows about safety products, coffee, janitorial and restroom supplies. Several companies were represented, including Keurig, Lysol, Clorox, GOJO, Rubbermaid, Purell, Scotch Brite, 3M and Honeywell Safety Products to name just a few of the dozens of vendors representing their products- so informative!

 

I found the leading way to help our customers it to simply ask questions about their current items they have in their break room and restrooms, as well as what they have in place for their Health and Safety precautions.  It’s helpful to ask customers questions like “what are you currently using, how much are you using, and what are you paying?I want to be a valuable resource for our customers so we can help them spend less on these necessary items so they can put that extra money back into their business! I will put my best foot forward to provide the lowest prices on every purchase our customers’ make… over 500,000 items they didn’t even know we could accommodate.

I will put my best foot forward to provide the lowest prices on every purchase our customers’ make… over 500,000 items they didn’t even know we could accommodate.

Thanks for this opportunity, AMO! And thanks to all of our customers; I am excited to share this with each and every one of you!

-Lyla Moody

Leave a Reply

Your email address will not be published. Required fields are marked *