Customer Service Bill Of Rights
At AMO, we wanted to specifically define exactly what type of customer service our clients are guaranteed to receive.
1. Appreciation. We understand that you have many choices when it comes to selecting your office supply company. Every employee of AMO will strive to make sure that in everything we do, we will constantly and consistently remind you how much we appreciate your business.
2. Sense of Urgency. All emails and voicemails will be returned as fast as humanly possible. We strive to have all questions, requests, orders…etc responded to in less than 60 minutes (most instances are much quicker!).
3. Knowledgeable Single Point of Contact. All customers will be assigned a specific single point of contact at AMO. Our customers will not have the hassle of speaking with different people each time they call. A knowledgeable, single point of contact will ensure there is no need for our customers to repeat their story or waste their valuable time.
4. Competitive Pricing. Our pricing will be competitive with all of our major competitors. If you find a lower price on the same item at one of our competitors, we will match it immediately. If you ever have a question or concern about pricing for any of the items we carry, please do not hesitate to speak to us. We will find a solution.
5. Adaptability. AMO doesn't tell our customers how they are going to conduct business with us. First, we listen to their needs and wants. Then we adapt our processes to create a customizable best fit.
6. Satisfaction Guaranteed. Unsatisfied with any aspect related to AMO? Call and speak to us. We will make it right the first time.
Thank you again for choosing AMO as your preferred office supply vendor. We will always work as hard to earn your business as we will to retain your business.